Receptionist talking on the phone

What to Expect

If your vet sends through a referral request for your pet we initially will ask for a full medical history from your current and any previous vet practices that your pet has been seen at. We then look for available appointments with one of our…

Hospitalisation of Pets

If your pet is admitted to Oakwood for a procedure or further investigation rest assured that they will be well cared for by our dedicated team which includes multiple night staff in our 24-hour hospital. Your pet may be admitted by your clinician or by…


Some referral practices do not process direct claims because of the diversity of insurance companies and policies or charge an administration fee to submit the claim on your behalf. At Oakwood we realise that you have insurance cover to try to reduce any concerns regarding…

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