Some referral practices do not process direct claims because of the diversity of insurance companies and policies or charge an administration fee to submit the claim on your behalf.
At Oakwood we realise that you have insurance cover to try to reduce any concerns regarding payment. We therefore try to process direct claims on your behalf when requested with no additional fee. However in order to do so, you will need to be aware of the following terms and conditions when claiming for treatment on your insurance policy:
- Insurance policy details have to be provided, please be prepared to present your policy documents at your initial consultation
- Permission granted for Oakwood to discuss your policy with your provider
- Insurance claim forms signed when requested
- Full payment of any excess on the policy at the time of invoicing
- Direct Claims are at the discretion of Oakwood Veterinary Referrals
- It is the client’s responsibility to understand the cover, limits and exclusions of their policy and comply with the terms and conditions of the policy
- Any charges not covered by your policy in the addition to the excess need to be paid upon request
- If your pet requires more than one visit it may be necessary for owners to sign more than one claim form
- If your insurance company subsequently does not settle your account within 6 weeks of us submitting a claim, we will instead claim the outstanding balance from you and ask the insurance company to pay the policyholder direct
