What to Expect

Receptionist talking on the phone

If your vet sends through a referral request for your pet we initially will ask for a full medical history from your current and any previous vet practices that your pet has been seen at.

We then look for available appointments with one of our clinicians and give you a call to arrange a date and time.

You can expect a call from us usually within 24 hours of the referral being received by us. We will offer an appointment date and talk through what you need to do in preparation for your pet’s consultation.

Once the appointment has been agreed we will send you written confirmation of the time and date of this, along with a registration form and some general information about our practice and insurance claim processes.  You will be given the option to receive this either by post or email depending on your own preference.

On the day of the consultation just bring along the registration form, any insurance documents and of course your pet!

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