Under certain circumstances, we can claim your pet’s veterinary fees directly from your insurance company. For this to be the case, you must meet the following criteria:
– The initial treatment or procedure amount exceeds £250.00.
– The direct claim has been authorised by the us, prior to your pet’s treatment.
– Administration fees have been paid upfront. There is a £25 admin charge for each new direct claim with a small continuation fee of £5.20 charged for each subsequent claim, for that condition. Please note, your insurance company will not normally cover this charge, and this fee is non-refundable.
– The policy excess, and co-payments, if applicable, must be paid at the time of treatment.